Alternative Dispute Resolution
Under the terms and in compliance with Law No. 144/2015, of 08.09, Dinolux, Indústria e Comércio de Material Eléctrico, SA provides the necessary information so that the consumer customer can exercise its right of complaint with an entity official, third and impartial that will help you to resolve the dispute in question.
Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the Courts.
As a rule, the procedure can be described as follows:
1) The consumer customer asks an impartial third party to act as an intermediary between you and the supplier or service provider that is the target of your complaint.
2) The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
Alternative dispute resolution can be translated into "mediation", "conciliation" or "arbitration".
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.
Thus, in the event of a dispute, the consumer customer may resort to an Alternative Dispute Resolution Entity for consumption. Dinolux, Indústria e Comércio de Material Eléctrico, S.A. makes available the websites of some of these entities:
Example of an arbitration center:
CNIACC - National Center for Consumer Conflict Information and Arbitration
CNIACC - National Center for Information and Arbitration of Consumer Conflicts Faculty of Law, Universidade Nova de Lisboa
Phone: 213 847 484
For more information:
CIAB - Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)
or please access the Consumer Portal at https://www.consumidor.gov.pt/